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Incase, you have never been to Japan, the world of customer service has a different philosophy there than it does in the US. Just sitting around surfing the web(black Friday deals). Everything I found has closely described my experience. Gotta go find a TV lamp.Happy Holidays.
I replaced the bulb in JAN 2007. I know that this is not ideal but it helps to know the problem and when to expect another. Sound fantastic. At which time he showed me how to replace the bulb and he left my home.Four years later, the picture is still great.
I was living in Japan when I purchased my TV. Also, he explained to me the problem(the lamp) and said that this would probally need to be replace every two years. I ran across a review and decided to do an intensive search. Two days later, the rep came out and very apologetically repaired my TV.
I coantacted SONY. One exception. After having my set for 6 months, the red light started flashing and the sound/picture disappeared.
Does anyone know of a TV out there like that. I WILL NEVER BUY ANOTHER SONY PRODUCT. Called Sony for assistance with a fix, they said NO so I went higher up the chain, they were arrogant and stil said NO. Also, I could not believe it when the person with Sony told me that you can only expect a TV like that to last 3 or 4 years because of the intense heat from the projection bulb. I always say I don't need an extended warranty if the product is good. Loved the TV because I could put the channel selection and a clock on screen that was large enough to see and it stays on.
Repair cost: $1,500. I would love to find another TV that provides placing the channel selection and time of day on screen that is big print and stays on screen. HOWEVER, I began seeing a blue blob in the upper left corner and now many many blue dots all over the screen. SONY IS NOT GOOD. No more projection TV's for me. Called a TV repairman and he said the Engine Light was defective and Sony knows about it.
They said I should have bought the warranty.
Someone recommended this link, becuase Sony was doing the right thing and standing behind their product. Who knew. [.].I thought, hey my TV is a 2004 model and Sony has committed to fix this known issue for people until Decemeber 2008. Circuit City is sending someone out tomorrow to fix it. I purchased this TV new in September of 2004.
I'll never buy Sony again. Someone on this site had a great idea, he was going to mail his TV to the CEO of Sony. Once mine is fixed and 2 years from now when this blue blob returns, I guarantee there will be a 50" Sony arriving at corporate headquarters. NOPE.
I called and apparently even though I bought my TV 9 months into 2004, it was a 2003 model. I have the blue blob problem that a lot of people seem to have. How can this company expect someone to pay [.]. I was a huge Sony guy. Luckily for me I purchased the extended warranty from Circuit City when I bought this TV. It expires 1 week from today.
for this TV and it only lasts 4 years. Great I missed it by 3 months.
I could buy a new 50" LCD projection TV for that price today, and you can bet the farm that it would not be a Sony.
I hear the repair is anywhere between [.]. So I did some research online and found this site.
No more. I tried to get a supervisor and no one would take the call.
Great, I'll just give them a call and get this taken care of. So sony said tough luck pal we were fixing the 2003 models but we stopped doing that in June of 2008.
and even though this tv is working great. Those new Sony XBR's are sweet. This TV has been great to me. I have to upgrade. Looks like this tv might get sold or made to be a second TV. I bought mine in Feb 2004 and still running off the first bulb. Im a huge technology junky though.
This is my last Sony product, and for those who have written good reviews, GOOD LUCK -- I fear your time is limited with this lemon too. This TV will cost you twice the sticker price in repairs (even with the extended warrantees), and Sony will do nothing. This ranks as one of the most wastful purchases I have ever made. We have had this TV about 2 and half years. I agree with other posts that Sony is not the company it was, and given they have done absolutely nothing to make these issues right with consumers says even more about their company. We have had power supply issues within 6 months, replaced our first lamp within 12 months of purchase, replaced our second lamp at about the 2 year mark, and now we have the infamous blue blob creeping across the screen (and growing daily). In other words, it's not just the TV -- it is the company.
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